For ecommerce
Instagram & Facebook chatbot for ecommerce brands
Stronos AI handles the social messages ecommerce brands drown in—product questions, sizing, shipping, returns, and order status—on Instagram DMs, Facebook Messenger, and post comments so you convert interest before carts go cold.
What you get
Product & sizing FAQs
Answer "does this run small?", "what material is this?", and "is it in stock?" from your catalog knowledge base.
Comment replies on product posts
Engage on launch posts and UGC reels without a manual reply marathon.
Keyword campaign automations
Trigger comment replies and DMs from launch keywords like SHOP, LINK, or DROP.
Lead and order intake
Capture email, product interest, and support details in chat with smart handoff to your team.
Common use cases
Product drops
Run keyword automation on drop posts so commenters get purchase links and sizing info instantly.
Customer support DMs
Handle shipping, returns, and order questions 24/7 with answers from your policies.
Influencer collab posts
Manage comment volume on partner content with on-brand replies and DM follow-ups.
How it works
Connect Instagram & Facebook
Link your Meta business accounts in minutes. Stronos uses official Meta APIs so DMs, Messenger, and comments flow into one workspace.
Train your assistant
Upload FAQs, menus, policies, and website content to your knowledge base. Stronos answers in your brand voice—not a generic script.
Enable channels & go live
Turn on DMs, comments, keyword automations, or moderation rules. Monitor conversations and hand off to your team when a human should step in.
Frequently asked questions
Can ecommerce brands automate Instagram DMs?
Yes. Ecommerce brands use Stronos to auto-reply to product, shipping, and order questions in Instagram and Facebook DMs.
Can Stronos reply to comments on product posts?
Yes. Stronos automates comment replies on Instagram posts and reels and can move buyers into DMs.
Does Stronos integrate with my product catalog?
Stronos learns from your knowledge base—upload product info, FAQs, and policies so replies stay accurate.
Can I use keyword automation for product launches?
Yes. Set keywords on launch posts to trigger comment replies and DM follow-ups with links and product details.
Scale ecommerce social support
Automate product DMs and comment replies with an on-brand AI assistant.
- 3-day free trial on Social Inbox AI
- Instagram + Facebook DMs & comments
- On-brand answers from your knowledge base