Terms and Conditions
Last Updated: 04/16/26
Welcome to Stronos, a software platform operated by Peak Stream Horizon, LLC ("Peak Stream Horizon," "Stronos," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Stronos platform, website, dashboards, software, and related services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. The Services
Stronos is a software platform that helps businesses manage customer communication and engagement across connected third-party platforms.
Subject to these Terms, Stronos allows authorized users to connect supported business assets, including Facebook Pages and Instagram business accounts, and use the platform to:
We may add, remove, or modify features from time to time.
- receive and view conversations, messages, comments, and related activity in a centralized workspace;
- respond to Facebook Page messages and Instagram direct messages;
- review, reply to, moderate, hide, or delete supported comments where functionality is available;
- configure inbox, engagement, workflow, and automation settings; and
- use optional AI-assisted features to help draft, generate, suggest, or automate certain responses or moderation actions.
2. Eligibility
You must be at least 18 years old and able to enter into a legally binding agreement to use the Services.
If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" includes both you and that entity.
3. Accounts
To use certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for:
We are not responsible for losses caused by unauthorized access resulting from your failure to safeguard your credentials or workspace access.
- maintaining the confidentiality of your login credentials;
- all activity that occurs under your account;
- controlling who has access to your workspace; and
- promptly notifying us of any unauthorized use or suspected security incident involving your account.
4. Connected Platforms and Authorizations
Stronos allows you to connect third-party accounts and business assets, including Meta products such as Facebook Pages and Instagram business accounts.
By connecting a third-party account or business asset to Stronos, you represent and warrant that:
You understand that certain Services depend on the continued availability of third-party platforms, APIs, webhooks, access tokens, permissions, and services. If a third-party platform changes its rules, APIs, permissions, or functionality, some Stronos features may stop working, become limited, or require reauthorization.
- you are authorized to connect and use that account or asset;
- you have all permissions necessary to allow Stronos to access, process, display, and act on the data associated with that account or asset;
- your use of the Services and the connected platform complies with all applicable third-party terms, policies, and platform rules; and
- you will not connect any account, Page, profile, or asset that you do not own or control or are not otherwise authorized to manage.
5. Client Content and Platform Data
In order to provide the Services, Stronos may process data, content, messages, comments, profile details, account identifiers, usernames, media-related data, workspace settings, and other information associated with the business assets you connect and authorize for use with the platform. This may include information received from connected platforms and information generated through your use of the Services. The connected asset and related activity are then made available inside your workspace so you can manage them through the platform.
As between you and Peak Stream Horizon:
You are solely responsible for the legality, accuracy, quality, and use of the content, data, instructions, and connected accounts you provide or authorize through the Services.
- you retain ownership of your business content and data; and
- you grant us a non-exclusive, worldwide, limited license to host, store, process, transmit, display, and use that content and data solely as necessary to operate, maintain, support, secure, improve, and provide the Services.
6. AI-Assisted and Automation Features
Stronos may offer AI-assisted tools and automation features, including features that help generate responses, draft replies, moderate content, or automate parts of a communication workflow.
By using those features, you understand and agree that:
You should not rely on AI-assisted outputs as legal, compliance, financial, medical, or other professional advice.
- outputs may be generated automatically;
- outputs may be incomplete, inaccurate, inappropriate, or unsuitable in some cases;
- you are responsible for deciding whether and how to use AI-generated or automated outputs;
- you are responsible for reviewing your automations, prompts, settings, permissions, and business rules; and
- you remain responsible for communications sent through your connected accounts, whether sent manually, automatically, or with AI assistance.
7. Acceptable Use
You agree not to use the Services to:
We may suspend or terminate access if we reasonably believe you have violated this section or created risk for us, other users, or third parties.
- violate any law, regulation, or third-party rights;
- send unlawful, deceptive, fraudulent, harassing, abusive, defamatory, hateful, or infringing content;
- impersonate another person or entity;
- connect accounts or assets without proper authorization;
- interfere with or disrupt the Services or third-party platforms;
- attempt to reverse engineer, decompile, copy, scrape, or exploit the Services except as allowed by law;
- use the Services to distribute spam, malware, or harmful code;
- bypass security or access controls; or
- use the Services in a way that violates the terms or policies of any connected platform.
8. Fees, Billing, and Payment
If you purchase a paid plan, subscription, add-on, or other paid Services, you agree to pay all fees and applicable taxes associated with your selected plan or usage.
Unless otherwise stated in a separate order form, proposal, or pricing page:
If you are on a custom plan, separate order form, or invoice-based arrangement, the pricing and payment terms in that agreement will control to the extent they conflict with these Terms.
- fees are billed in advance on a recurring basis;
- subscriptions automatically renew until canceled;
- all payments are non-refundable except where required by law or expressly stated otherwise;
- if payment fails, we may suspend or limit access to the Services; and
- we may change pricing prospectively by providing reasonable notice.
9. Client Responsibilities
You are responsible for:
You acknowledge that you, not Peak Stream Horizon, are responsible for the communications and moderation actions made through your connected business assets.
- maintaining accurate workspace and account information;
- ensuring that all connected assets are properly authorized;
- reviewing and configuring automation, moderation, and AI settings appropriately;
- supervising your team members, users, and workspace access;
- complying with all laws applicable to your business communications, marketing, customer messaging, privacy practices, and data handling; and
- obtaining any notices, disclosures, or consents required for your use of connected platforms or communications features.
10. Third-Party Services
The Services may integrate with or depend on third-party products, providers, and platforms, including Meta/Facebook/Instagram, hosting providers, authentication providers, payment processors, analytics tools, and AI providers.
We do not control and are not responsible for:
Your use of third-party services is subject to the applicable third-party terms and policies.
- the availability, uptime, or performance of third-party services;
- third-party outages, policy changes, access restrictions, or API changes;
- content, actions, or decisions of third-party providers; or
- losses or interruptions caused by your use of or reliance on third-party services.
11. Intellectual Property
The Services, including the Stronos software, platform design, code, workflows, dashboards, branding, trademarks, logos, documentation, and related materials, are and remain the property of Peak Stream Horizon, LLC or its licensors and are protected by intellectual property laws.
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business purposes.
You may not:
- copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services;
- remove proprietary notices;
- use our trademarks without permission; or
- access the Services to build a competing product or service.
12. Confidentiality
Each party may receive non-public, confidential, or proprietary information from the other party.
Each party agrees to:
This section does not apply to information that is publicly available through no fault of the receiving party, was already lawfully known, or is independently developed without use of the other party's confidential information.
- use the other party's confidential information only as necessary to perform under these Terms;
- protect it using reasonable safeguards; and
- not disclose it to third parties except to employees, contractors, or advisers who need to know it and are bound by confidentiality obligations.
13. Privacy
Your use of the Services is also subject to our Privacy Policy.
You acknowledge that, in order to provide the Services, we may process platform-connected activity, workspace information, and related data as described in our Privacy Policy and as necessary to operate the Services.
14. Service Availability and Changes
We may change, update, suspend, or discontinue all or part of the Services at any time, with or without notice.
We do not guarantee that the Services will always be available, uninterrupted, error-free, or fully secure. Maintenance, updates, third-party outages, and events beyond our control may affect availability.
15. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK STREAM HORIZON DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICES, AI-ASSISTED FEATURES, AUTOMATIONS, THIRD-PARTY INTEGRATIONS, OR OUTPUTS WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, SECURE, OR SUITABLE FOR YOUR PARTICULAR PURPOSE.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK STREAM HORIZON, LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
- THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
- ONE HUNDRED U.S. DOLLARS ($100), IF YOU HAVE NOT PAID FOR THE SERVICES.
17. Indemnification
You agree to defend, indemnify, and hold harmless Peak Stream Horizon, LLC and its officers, members, employees, contractors, affiliates, licensors, and service providers from and against any claims, damages, liabilities, losses, judgments, awards, fines, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
- your use of the Services;
- your connected accounts, Pages, profiles, assets, or data;
- your content, instructions, automations, or moderation settings;
- your violation of these Terms; or
- your violation of any law or third-party rights.
18. Suspension and Termination
We may suspend or terminate your access to the Services at any time if:
You may stop using the Services at any time. If you have a paid subscription, cancellation will take effect at the end of the current billing period unless otherwise stated.
Upon termination, your right to use the Services ends immediately, but sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and dispute-related provisions.
- you violate these Terms;
- your use creates legal, security, reputational, or operational risk;
- required third-party access or permissions are revoked;
- payment is overdue; or
- we are required to do so by law or a third-party platform.
19. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles.
20. Changes to These Terms
We may update these Terms from time to time. If we do, we will post the updated version and revise the "Last Updated" date above. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.
21. Contact Us
If you have questions about these Terms or the Services, you may contact us at:
Peak Stream Horizon, LLC
doing business as Stronos
701 Heathergate Dr
Pittsburgh, PA 15238
412-713-0976