Privacy Policy
Last Updated: 04/16/2026
Stronos is a software platform operated by Peak Stream Horizon, LLC ("Peak Stream Horizon," "Stronos," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Stronos platform, website, dashboards, software, and related services (collectively, the "Services").
By using the Services, you acknowledge this Privacy Policy. If you do not agree, please do not use the Services.
1. Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
This Privacy Policy does not govern the privacy practices of third-party platforms, providers, or services that you connect to or use with Stronos.
- when you visit our website;
- when you create or use a Stronos account;
- when you connect third-party platforms or business assets to the Services;
- when you communicate with us;
- when you use messaging, inbox, engagement, moderation, AI-assisted, automation, or related features in the Services; and
- when information is provided to us through connected third-party platforms in order to operate the Services.
2. Information We Collect
We may collect the following categories of information.
A. Account and Profile Information
When you create or use a Stronos account, we may collect information such as:
Your Stronos account and workspace may be associated with a Firebase user ID and related company/workspace records used to operate the platform.
B. Connected Platform Information
When you connect supported third-party platforms, such as Facebook Pages or Instagram business accounts, we may collect and process information needed to identify and operate those connections, such as:
Your process description shows Stronos stores connected Meta asset identifiers and tokens in company/workspace records so the system can attribute activity to the correct business and send replies through the authorized connection.
C. Messages, Comments, and Engagement Data
When the Services are connected to supported platforms, we may receive and process information related to customer engagement activity associated with the assets you authorize, including:
Based on the process you provided, Meta sends webhook events to your server for connected Instagram and Facebook activity, and your system stores related conversation and comment data in Firestore collections so the engagement UI can display them.
D. AI, Automation, and Workflow Data
If you use AI-assisted or automation features, we may process information such as:
Your process description indicates that incoming messages may be batched, optionally sent to an AI service, and used to generate replies or moderation decisions before being sent back through the connected platform.
E. Usage and Device Information
We may automatically collect technical and usage information, such as:
F. Communications and Support Information
If you contact us, we may collect information contained in your communications, such as your name, email, phone number, and the content of your request.
- your name;
- email address;
- login credentials or authentication-related identifiers;
- company or workspace information;
- billing or subscription details; and
- other information you provide in your account or workspace settings.
- connected account or Page IDs;
- linked Instagram business account IDs;
- usernames or profile-related identifiers;
- access tokens or other authorization data;
- permissions granted to the Services; and
- platform connection status and related metadata.
- direct messages and message thread data;
- comments and replies;
- sender or participant identifiers;
- timestamps;
- message or comment content;
- media-related identifiers; and
- moderation-related actions or statuses.
- prompts, instructions, and workflow settings;
- message batches or merged message content;
- conversation metadata;
- moderation signals or results;
- generated replies or suggestions; and
- bot enable/disable settings and related workspace preferences.
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- actions taken in the Services;
- timestamps and session information; and
- diagnostic, performance, or error-related information.
3. How We Use Information
We may use information we collect to:
- provide, operate, maintain, and improve the Services;
- create and manage user accounts, workspaces, and subscriptions;
- authenticate users and maintain access control;
- connect and maintain authorized third-party platform integrations;
- receive, display, organize, and manage messages, comments, and engagement activity inside the platform;
- send replies, moderation actions, or other outputs through connected third-party accounts you authorize;
- support inbox, dashboard, engagement, workflow, and automation features;
- provide AI-assisted features, such as suggested or automated replies and moderation support;
- troubleshoot issues, monitor performance, and improve reliability and security;
- communicate with users about the Services, updates, billing, support, or account matters;
- enforce our Terms and other policies; and
- comply with legal obligations and protect our rights.
4. Legal Bases for Processing
If and to the extent applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
- performance of a contract;
- legitimate interests in operating, securing, and improving the Services;
- compliance with legal obligations; and
- consent, where required by law.
5. How Connected Platform Data Works in Stronos
When you authorize Stronos to connect to supported third-party platforms, the platform may receive platform-provided events and related data for the connected assets you authorize. For example, your system description shows that messages and comments from connected Meta assets are received server-side through webhooks, associated with the correct company/workspace, stored for display in the engagement interface, and used to send replies or moderation actions through the authorized connection.
We process that information only as needed to provide the Services, including displaying it in your workspace, supporting automations and AI-assisted features you enable, and sending actions or responses through the business assets you connect and authorize.
You are responsible for ensuring that you have the rights, permissions, notices, and lawful basis required to connect and use your third-party business assets with the Services.
6. Sharing of Information
We do not sell personal information in exchange for money.
We may disclose information in the following circumstances:
A. Service Providers and Vendors
We may share information with service providers and vendors that help us operate the Services, such as providers for:
B. Connected Third-Party Platforms
When you use the Services to interact with connected third-party platforms, information may be transmitted to or from those platforms as necessary to provide the requested functionality.
C. Business Transfers
We may disclose information in connection with a merger, acquisition, financing, asset sale, reorganization, or other transaction involving all or part of our business.
D. Legal and Safety Reasons
We may disclose information if we believe it is reasonably necessary to:
- hosting and infrastructure;
- cloud databases and storage;
- authentication;
- payment processing;
- analytics and diagnostics;
- communications and support; and
- AI or automation-related processing.
- comply with law, regulation, legal process, or governmental request;
- enforce our Terms or other policies;
- detect, investigate, or prevent fraud, abuse, security incidents, or illegal activity; or
- protect the rights, property, or safety of Peak Stream Horizon, our users, clients, or others.
7. AI and Automated Features
If you use AI-assisted features, information from your connected workspace, messages, comments, and settings may be processed to generate suggested or automated outputs.
You understand and agree that:
- AI-generated outputs may not always be accurate, complete, or appropriate;
- automated tools may act based on the rules, prompts, and settings configured in your workspace;
- you are responsible for reviewing and supervising your use of these features; and
- you remain responsible for communications and moderation actions sent through your connected accounts.
8. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website and Services, remember preferences, maintain sessions, improve performance, and analyze usage.
You may be able to control cookies through your browser settings, but disabling certain cookies may affect functionality.
9. Data Retention
We retain information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information, applicable law, contractual obligations, and operational needs.
If you disconnect a platform, cancel your account, or request deletion, some information may still be retained as necessary for legal, compliance, fraud prevention, backup, dispute resolution, or legitimate business purposes.
- provide the Services;
- maintain accounts and workspaces;
- support business operations;
- comply with legal obligations;
- resolve disputes;
- enforce agreements; and
- protect our rights.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
You may also update certain account information through your account settings or by contacting us.
We may need to verify your identity before processing certain requests.
- access certain information we hold about you;
- request correction of inaccurate information;
- request deletion of certain information;
- object to or restrict certain processing; and
- request portability where applicable.
12. Data Deletion Requests
If you would like to request deletion of your Stronos account data, you may contact us using the information below or follow the instructions on our designated data deletion page: https://stronosai.com/data-deletion.
Please note that deletion requests may be limited where we need to retain information for legal, security, fraud prevention, contractual, backup, dispute resolution, or compliance purposes.
If your request relates to data originating from a connected third-party platform, you may also need to manage or revoke permissions directly through that platform.
13. International Data Transfers
Your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate.
By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your own jurisdiction.
14. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
15. Third-Party Links and Services
The Services may contain links to or integrations with third-party websites, platforms, or services. We are not responsible for the privacy, security, or data handling practices of those third parties. Your use of those services is subject to their own terms and privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the "Last Updated" date above. Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised version.
17. Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at:
Peak Stream Horizon, LLC
doing business as Stronos
701 Heathergate Dr
Pittsburgh, PA 15238
412-713-0976